Free Trial Classes
92 Campus offers free trial classes before paid enrollment. Parents can use the trial to review tutor fit, class quality, schedule suitability, and the recommended learning path.
Refund & Cancellation Policy
Clear refund and cancellation guidance for online Quran classes.
This policy explains trial classes, monthly payments, cancellations, missed classes, rescheduling, and refund request handling.
Monthly Fee Payments
Regular online Quran classes are billed according to the confirmed monthly plan, class duration, number of students, and weekly schedule. Payment details are shared after schedule confirmation.
Cancellation Before Regular Classes Start
If a parent pays for a monthly plan and decides to cancel before regular paid classes begin, they should contact 92 Campus as soon as possible so the team can review the request.
Refund Requests
Refund requests are reviewed case by case. Approved refunds may depend on whether classes have started, how many classes were delivered, payment processing costs, and the reason for the refund request.
Missed Classes
If a student misses a scheduled class without prior notice, the class may be counted as delivered. If notice is given in advance, the team may try to arrange a makeup class depending on tutor availability.
Rescheduling
Parents can request schedule changes through WhatsApp or email. Rescheduling depends on teacher availability, student time zone, and the selected weekly class plan.
Service Issues
If a class is missed or disrupted due to a tutor-side issue or platform issue from our side, 92 Campus may arrange a replacement class or suitable adjustment.
How to Request Support
For refund, cancellation, or rescheduling requests, parents should contact 92 Campus through the official email or WhatsApp number listed on this website.